Quality is Not a Goal. It is Our Operating Standard.
HGL's integrated quality management system - spanning ISO/IEC 17025, ISO 9001, ISO 14001, and ISO 45001 - ensures every test we deliver is accurate, impartial, and traceable.
QUALITY POLICY STATEMENT
Our Commitment to Every Client
"We, the management and staff of Al-Ahsa Geotechnical Company (HGL), are committed to identifying and understanding the requirements of each of our clients. We aim to provide them with total assurance that all their construction materials meet the applicable project specifications and standards, with continuous and measurable improvement in the effectiveness and productivity of all the laboratory processes."
- HGL Management, Quality Policy Statement
Understand Client Requirements
Identifying and thoroughly comprehending the testing requirements of each client before any engagement begins.
Total Client Assurance
Providing complete confidence that construction materials meet all applicable project specifications and international standards.
Continuous Improvement
Measurable improvement in effectiveness and productivity of all laboratory processes - tracked, reviewed, and actioned annually.
Best Professional Practice
Upholding the highest engineering and laboratory standards in all testing activities, guided by ASTM, AASHTO, BS, and ISO methodologies.
The HGL Quality Management System
A three-layer quality framework governing every aspect of laboratory operations - from technical methodology to personnel competency and environmental responsibility.
ISO/IEC
17025:2017
Laboratory Accreditation Standard
The global gold standard for testing laboratory competence. Covers technical requirements for testing methods, equipment calibration, measurement uncertainty, data integrity, and result traceability. SAAC Certificate N-T-00220.
- ✓ Accredited test method scope defined
- ✓ Equipment calibration management
- ✓ Measurement uncertainty quantification
- ✓ Inter-laboratory comparison
- ✓ Impartiality management
ISO
9001:2015
Quality Management System
Governs HGL's organizational quality management framework - including customer focus, process approach, risk-based thinking, leadership commitment, and continual improvement of all operational processes. Certificate AMER26978.
- ✓ Customer satisfaction monitoring
- ✓ Process performance measurement
- ✓ Supplier evaluation and control
- ✓ Corrective and preventive actions
- ✓ Management review cycle
ISO 45001
& 14001
Safety & Environmental Management
ISO 45001:2018 (AMER401331) ensures personnel safety in all field and laboratory operations. ISO 14001:2015 (AMER401330) governs our environmental impact management - aligned with Vision 2030 sustainability mandates for Saudi industry.
- ✓ Hazard identification and risk control
- ✓ Nuclear device safety (NRRC licensed)
- ✓ Chemical waste management
- ✓ EHS incident investigation
- ✓ Environmental impact reduction
How Every HGL Test Is Conducted
iSO/IEC 17025:2017
Sample Request
Client submits testing request. HGL confirms scope, method, and timeline.
Sample Receipt & LIMS Registration
Sample logged into LIMS with full chain-of-custody documentation.
Calibrated Testing
Testing performed using calibrated equipment per accredited method procedures.
QA Review
Technical Manager reviews results for accuracy, completeness, and standard compliance.
Report Issuance
Certified test report issued to client with full method reference, result, and interpretation.
FREQUENTLY ASKED QUESTIONS
Quality Assurance Questions
What does ISO/IEC 17025:2017 accreditation mean for my project?
It means every test HGL conducts is validated against internationally recognized standards for laboratory competence - and is accepted by ARAMCO, government agencies, and international project auditors without question.
How does HGL ensure impartiality in testing?
HGL maintains a formal impartiality management procedure per ISO/IEC 17025 Section 4.1. We operate as a fully independent third-party laboratory - our testing conclusions are never influenced by client preferences or commercial pressure.
Are my project results kept confidential?
Absolutely. All test data, client information, and project details are managed under our formal confidentiality procedure - compliant with ISO/IEC 17025:2017 Section 4.2. We never share data with third parties without explicit consent.
How are HGL's test results traceable to international standards?
All equipment used in testing is calibrated by SAAC-accredited external calibration laboratories, with calibration certificates traceable to BIPM/SI national measurement standards - as required by ISO/IEC 17025:2017 Section 6.4.
What happens if a test result indicates non-conformance?
HGL's non-conforming work procedure ensures the client is immediately notified, the cause is investigated, retesting is scheduled if required, and a formal corrective action is documented - in compliance with ISO/IEC 17025 Section 7.10.
How quickly can HGL deliver test reports?
Turnaround depends on test type - most field tests are reported within 24 hours. Laboratory specimen tests (7-day concrete, 28-day concrete) are reported immediately upon test date. Rush reporting is available for critical projects.
Satisfied with Our Quality Standards?
Let's Discuss Your Project.
ISO/IEC 17025 Accredited · ARAMCO Vendor Approved · ISO 9001 · ISO 14001 · ISO 45001 Certified